e-Commerce Terms & Conditions
These e-Commerce Terms & Conditions (“Terms”) govern any Orders for Products placed by a customer (“you”) on any of our websites, including without limitation https://www.safepointapp.com/ (collectively referred to as the “Website”) and your relationship with TECHSHIFT LIMITED (trading as ‘SAFEPOINT’), a company incorporated in England and Wales under number 11652803 and whose registered office is at The Enterprise Centre University of East Anglia, Norwich Research Park, Norwich, United Kingdom, NR4 7TJ (“Safepoint”, “us” or “we”).
Please read these conditions carefully before placing an Order with Safepoint. By placing an Order for Products with Safepoint, you signify your agreement to be bound by these Terms.
1. Orders
1.1. All orders that you place on the website (“Orders”) are subject to acceptance by Safepoint and subject to the availability of the relevant products on the website (as made available by Safepoint from time to time) (“Products”). If the Products ordered are not available, you will be notified by e-mail and you will have the option either to wait until the Products are available from stock or to cancel your Order.
1.2. Any Orders placed by you will be treated as an offer to purchase the Products from us and we have the right to reject such offers at any time. When you place an Order to purchase a Product from Safepoint, we will send you a message confirming receipt of your Order and containing the details of your Order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your Order, and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer, and conclude the contract of sale for a Product ordered by you, when we: (i) debit your credit, debit card or (ii) dispatch the Product(s) to you and send an e-mail confirming to you that we've dispatched the Product(s) to you (the “Dispatch Confirmation”) (whichever is earliest). If your Order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Dispatch Confirmation.
1.3. You must be over 18 to place an Order through the Website.
1.4. By placing an order with us, you agree that you are purchasing as or on behalf of a business and not as a consumer. You confirm that you have the authority to bind any business on whose behalf you place an Order and you acknowledge that consumer protection laws may not apply to this transaction. Any rights or remedies provided by law to consumers shall not apply to purchases made for business purposes.
1.5. The Products sold on the Website are not intended for commercial re-sale or distribution. We reserve the right to cancel Orders and/or suspend accounts where we believe Products are being ordered in breach of this provision.
2. Delivery, Title and Risk
2.1. You will assume the risk for the Products once they have been delivered to the delivery address which you specified in your Order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the Products from the delivery address which you specified. Risk in the Products will only transfer back to Safepoint upon it’s (or its agents’) physical receipt of the Products in the event that they are eligible to be returned in accordance with these Terms.
2.2. Title to any Products that you order on the Website shall pass to you on delivery of the Products provided that we have processed and received payment in full for those Products. Until such time as the property in the Products passes to you, Safepoint shall be entitled at any time to require you to ‘deliver-up’ the Products to Safepoint and if you fail to do so, Safepoint may enter your premises or any third party premises where the Products are stored and repossess the Products. You shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of Safepoint.
2.3. Please note that unless otherwise stated on the website, delivery estimates are estimates only; they are not guaranteed delivery times and should not be relied upon as such.
2.4. If you or a designated third party (other than the delivery agent) fails to take delivery of the Order or fails to give Safepoint adequate delivery instructions at the time stated for delivery (otherwise than by reason of Safepoint’s fault) then without prejudice to any other right or remedy available to it, Safepoint may:
2.4.1. store the Products until actual delivery and charge you the reasonable costs (including transportation and insurance) of storage; or
2.4.2. sell the Products at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the purchase price or charge you for any shortfall below the purchase price.
3. Price and Payment
3.1. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We will display a breakdown of the VAT element of the fees at checkout. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect Orders in respect of which we have sent you a Dispatch Confirmation).
3.2. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you and we have no control over such charges. You should note that customs policies and practices vary widely from country to country. Additionally, please note that when ordering from Safepoint, you are considered to be the importer and you must comply with all laws and regulations of the country in which you are receiving the Products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. We recommend that you contact your local customs office for information.
3.3. Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the dispatch of your Products to you.
3.4. In the unlikely event that the price shown on a Product webpage or the checkout page is wrong, and we discover this before dispatching your Order in accordance with clause 1.2, we are not required to sell the Products to you at the price shown. We always try and ensure that the prices of Products shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the Products that you have ordered we will let you know as soon as possible and give you the option of re-confirming your Order at the correct price or cancelling it.
3.5. You confirm that the credit, debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
3.6. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to re-attempt to process payment up to a maximum of four times within a reasonable period.
4. Product Information and Warranties
4.1. We sell a number of different Products through the Website and each has their own warranties in relation to: (i) satisfactory quality; (ii) defects; and (iii) fitness for particular purposes. Please see the Product webpage for the applicable Products in your Order BEFORE placing your Order as these may contain specific terms in relation to suitable uses for the product, Product warranty periods and remedies in respect of manufacture defects, and such terms will hereby be deemed to be incorporated into these Terms. You hereby acknowledge that your remedy for faulty Products may be limited to repair or replacement of those Products under the applicable warranty.
4.2. Safepoint does not warrant that the Products will be fit for any particular purpose and it is your responsibility to ensure that any site conditions (where applicable) are suitable for the deployment or installation of the Products.
4.3. Safepoint shall be under no liability in respect of any defects arising from fair wear and tear, your negligence, abnormal working conditions, failure to follow the manufacturer’s or Safepoint’s instructions (whether oral or in writing), misuse or alteration, or repair of the Products without the manufacturer’s or Safepoint’s approval.
4.4. Unless otherwise stated on the Product webpage for the applicable Products in your Order, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.
4.5. Unless expressly indicated otherwise, Safepoint is not the manufacturer of the Products sold on the Website. While we work to ensure that Product information on the Website is correct, actual Product packaging and materials may contain more and different information to that displayed on the Website. All information about the Products on the Website is provided for information purposes only. We recommend that you do not rely solely on the information presented on the Website. Please always read labels, warnings and directions provided with the Product before use.
4.6. We reserve the right to make changes in the specification of the Products which are required to conform with any applicable safety or other statutory requirements or which do not materially affect their quality or performance.
4.7. How do I report a fault with my Product or issue a warranty claim? Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our Products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you contact us by emailing support@safepointapp.com. Please provide details of the fault and where possible attach pictures to your message. We will then investigate the claim and resolve the matter in accordance with the applicable warranty rights pursuant to clause 4.1 above.
5. Cancellation Rights and Returns
5.1. It is important that you check your Order upon receipt of the Products and always before use. If any errors occur or issues arise then these need to be reported to us immediately so that we can investigate. For the avoidance of doubt, if you have not notified us of any alleged defect, shortage in quantity damage or failure to comply with description or sample within 72 hours of delivery of the Products, the Products shall be conclusively presumed to be in accordance with these Terms and free from any defect or damage which would be apparent on a reasonable examination of the Products and you shall be deemed to have accepted those Products.
5.2. What should I do if I receive an incorrect item? We have high standards when it comes to packaging your Order, however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
5.3. What should I do if my item is damaged? Although we take care to prevent any damage to your Products during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the Products and contact us immediately. Refusal may actually result in a delay of the parcel being returned. You can contact us by emailing support@safepointapp.com. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve the issue.
5.4. Will you refund my postage costs to return an item? We are more than happy to refund postage costs to return a Product where the return is required due to our error. For instance: (i) if we sent you the wrong item; or (ii) if the item is damaged or faulty. We will not refund postage costs to return any items:
5.4.1. due to reported damage or fault where no error was found in the testing process. The costs of posting the Product(s) back to you in such circumstances will depend on the item and will be communicated to you after the testing process has been completed; or
5.4.2. which are unwanted or no longer required (where applicable under clause 5.6 below).
5.5. Cessation of Cancellation Rights Disclaimer: Our return policy is subject to our discretion. Once the packaging of any Product is opened, your right to return the Product may be forfeited. Opening the packaging compromises our ability to ensure the Product's integrity, as it may no longer be in its original condition. Therefore, we reserve the right to refuse returns or exchanges for opened Products. This policy is in place to maintain the quality and safety of our Products for all customers.
5.6. Statutory Consumer Right to Cancel: The following provisions of this clause 5.5 shall only apply where you have purchased the Products as a consumer (i.e. for private, non-commercial use, as opposed to commercial or business use, or where you are purchasing the Products on behalf of a company, partnership or other commercial entity):
5.6.1. You are entitled to cancel any Order completed with us within 14 days from the day on which you (or a third party indicated by you other than the carrier) acquire physical possession of the Products.
5.6.2. To exercise the right to cancel, you must inform us of your decision to cancel the Order by a clear statement (e.g. by a letter sent by post or by email). You may use the example model cancellation form below, but it is not obligatory.
5.6.3. Model Cancellation Form:
To: TECHSHIFT LIMITED (trading as ‘SAFEPOINT’) at The Enterprise Centre University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ, United Kingdom
I hereby give notice that I cancel my contract of sale of the following Products:
ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Date:
5.6.4. Before attempting to return an Order you will need to contact our Customer Service team at support@safepointapp.com to request a returns authorisation number. Without this number it can be difficult to process your return meaning that the process may take longer.
5.6.5. You will have to bear the direct cost of returning the Products. Any item you have accepted and then returned is your responsibility until it reaches our offices. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the Products.
5.6.6. The Products you are returning must be unopened and in any original packaging. Unwanted Products need to be in pristine condition with any retail seals unbroken to be benefit from the right of cancellation under this clause.
5.6.7. We may make a deduction from the reimbursement for loss in value of any Products supplied if the loss is the result of unnecessary handling by you.
5.6.8. Please note that you must send back the Products by following the instructions provided pursuant to clause 5.6 and no later than 14 days from the day on which us you communicate your cancellation.
5.6.9. If you cancel an Order, we will reimburse to you all payments received from you, excluding the delivery fees (which will only be reimbursed up to the value of the least expensive common and generally acceptable kind of delivery offered by Safepoint).
5.6.10. We will make the reimbursement without undue delay and not later than:
a) 14 days after the day we receive back from you any Products supplied; or
b) (if earlier) 14 days after the day you provide evidence that you have returned the Products; or
c) if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel the Order.
5.6.11. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
5.7. How do I arrange a return? Where a return is permitted in accordance with these Terms, please contact our Customer Service team at support@safepointapp.com or by post at The Enterprise Centre University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ, United Kingdom to arrange your return. We will need to know your Order number, the item you want to return and the reason for the return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Please package the item securely and ensure our returns number is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
6. Limitation of Liability
6.1. Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
6.2. Subject to clause 6.1, Safepoint and its affiliates will not be responsible for losses that were not caused by any breach of these Terms on our part.
6.3. Subject to clause 6.1, neither party will be liable for loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
6.4. Subject to clause 6.1, each party’s total liability to the other party in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising under or in connection with these Terms will be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the Order(s) giving rise to such claim for damages.
6.5. This clause 6 does not affect your statutory rights where you are a consumer, nor does it affect your contract cancellation rights (where applicable).
6.6. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
7. Intellectual Property
7.1. Unless otherwise agreed, you will not acquire any rights in any intellectual property in the Products or in their packaging or labels which include trade marks or brand logos and any such rights which you may by law acquire will be assigned automatically to Safepoint. You agree not to remove deface or cover up any name plates, logos or trade marks appearing on the Products.
8. Privacy Policy and Security
8.1. We will treat all your personal data as confidential and will only use it in accordance with our Privacy Policy at https://www.safepointapp.com/privacy-policy (as updated from time to time) and in accordance with the Data Protection Act 2018 and any other applicable data protection and privacy laws and regulations.
8.2. When you shop on the Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.
8.3. To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the Order process against appropriate third party databases.
8.4. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
8.5. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
9. Amendments to these Terms
9.1. We reserve the right to make changes to these Terms at any time. You will be subject to the Safepoint e-Commerce Terms & Conditions in force at the time that you order Products from us, unless any change to the Safepoint e-Commerce Terms & Conditions is required to be made by law or government authority (in which case it may apply to Orders previously placed by you).
10. Force Majeure
10.1. Neither party shall be liable for any delay in performing or failure to perform (other than a payment obligation) due to any act of god, war, strike lock-out, industrial action, pandemic, fire, flood, drought, tempest or any other event beyond the reasonable control of either party (each a “Force Majeure Event”). Such delay or failure will not constitute a breach of these Terms and time for the performance of the affected obligations will be extended by such period as is reasonable. If a Force Majeure Event prevents the affected party's performance of its obligations for a continuous period of more than four weeks, the party not affected by the event may terminate the Order immediately, and without any liability, by giving written notice to the affected party.
11. Miscellaneous
11.1. These Terms constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party acknowledges that in entering into these Terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that are not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
11.2. All obligations in these Terms which expressly, or by their nature, are intended to continue beyond the termination of these Terms will survive the termination of these Terms.
11.3. All notices must be in writing and are deemed given when mailed by registered or certified mail, return receipt requested, to the other party’s address, as notified under these Terms or an Order. It is agreed that serving notice by email or fax will not be an effective method of providing notice of a claim under these Terms.
11.4. You may not assign or sub-contract any of your rights or obligations under these Terms or any related Order for goods to any third party unless agreed upon in writing by Safepoint.
11.5. Safepoint reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract to any third party.
11.6. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
11.7. No one other than a party to these Terms, their successors and permitted assignees, shall have any right to enforce any of its terms.
11.8. No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. The rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.
11.9. If you have any issues with our services, please contact us at support@safepointapp.com. If you are a customer based in the European Union, please note that the European Commission has established the ODR Platform, which is available at http://ec.europa.eu/consumers/odr/, as a potential means of resolving disputes.
11.10. These Terms are governed by English law and the parties irrevocably submit to the exclusive jurisdiction of the English courts. English is the only language offered for the conclusion of the contract between us.
SIM-Based Device Product Addendum
Please read these conditions carefully before placing an Order with Safepoint. By placing an Order for any SIM-based Products with Safepoint, you signify your agreement to be bound by this Addendum in addition to the Safepoint e-Commerce Terms & Conditions and Safepoint End User Licence Agreement (available at https://www.safepointapp.com/end-user-license-agreement ).
If you do not understand the terms of this Addendum, or do not accept any part of its contents, please do not place an Order.
Definitions used in the Safepoint e-Commerce Terms & Conditions and the Safepoint End User Licence Agreement also apply to this Addendum.
1. Engagement
1.1. This Addendum supplements the Safepoint e-Commerce Terms & Conditions and the Safepoint End User Licence Agreement (collectively referred to as the “Terms”) and governs any Orders for ‘SIM-Based Device’ Products placed by a customer (“you”) on any of our websites, including without limitation https://www.safepointapp.com/ (collectively referred to as the “Website”) and your relationship with TECHSHIFT LIMITED (trading as ‘SAFEPOINT’), a company incorporated in England and Wales under number 11652803 and whose registered office is at The Enterprise Centre University of East Anglia, Norwich Research Park, Norwich, United Kingdom, NR4 7TJ (“Safepoint”, “us” or “we”).
1.2. In the event of conflict between the terms of the Safepoint e-Commerce Terms & Conditions, the Safepoint End User Licence Agreement and/or this Addendum, the documents will take priority in descending order as follows:
1.2.1. this Addendum;
1.2.2. the Safepoint End User Licence Agreement; and
1.2.3. the Safepoint e-Commerce Terms & Conditions.
1.3. You are responsible for ensuring that each user of a Device is made aware of the Terms and that each user complies with the applicable obligations contained in the Terms relating to the use of a Device. Any action or omission of an individual using a Device that you have purchased that is in breach of the Terms will be your responsibility and you will be directly liable to us.
2. SIM-Based Devices
2.1. A ‘SIM-Based Device’ Product (“Device”) refers to a portable device that contains a SIM card and may be used for the purposes of making and/or receiving calls and/or data usage. Device related accessories may be purchased by you, such as an optional belt clip.
2.2. Devices can be ordered by you in accordance with the e-Commerce Terms and Conditions, subject to the following:
2.2.1. Devices are compatible with the United Kingdom and Ireland markets only and will not function in any other countries. PLEASE NOTE: YOU MUST NOT TAKE A DEVICE OUTSIDE OF THE UNITED KINGDOM AND IRELAND. In the event that a Device is taken outside of the United Kingdom and Ireland, we may incur additional fees and roaming charges and you agree to indemnify (reimburse on a pound for pound basis) and keep Safepoint indemnified against all losses, costs and liabilities and all expenses, including reasonable legal or other professional expenses, suffered or incurred by Safepoint arising out of or in connection with any breach of this clause 2.2.1;
2.2.2. the Devices are made to order, so once an Order Confirmation is provided to you, there may be around three weeks before you receive a Dispatch Confirmation due to the lead-time required to set-up the Device;
2.2.3. a set-up fee for each Device will be charged at the point that you purchase a Device;
2.2.4. a SIM Subscription must be purchased and maintained by you in accordance with clause 3; and
2.2.5. each Device will receive the Safepoint ‘GuardianPlus’ Alarm Receiving Centre service (as further detailed at https://www.safepointapp.com/solutions-guardianplus).
2.3. You acknowledge and agree that your use of a Device will be subject to you agreeing to the Safepoint End User Licence Agreement (available at https://www.safepointapp.com/end-user-license-agreement). Each Device contains the required software for the operation of the Device and you will not be required to obtain any third party software licences.
2.4. You must carefully read any instructions that come with the Device, including instructions that may be made available on the Website.
2.5. Each Device comes with a charger and you are solely responsible for ensuring that each Device is sufficiently charged for each intended use of the Device. The battery life of a Device will depend on the Device usage and many other factors.
2.6. You acknowledge and agree that a Device may only be compatible with certain hardware accessories manufactured by third parties we do not guarantee that any such third party hardware will be compatible with the Device.
2.7. We are not responsible to you for any use, loss or corruption of any data that is stored on a Device or transferred from a Device.
2.8. We do not provide any Device accessibility commitments and we cannot guarantee that a Device will receive signal and/or availability to connect to the network at any time.
2.9. For the purposes of this Addendum, ‘Services’ refers to:
2.9.1. the provision of a Device and a charger;
2.9.2. a 12 month or more SIM Subscription; and
2.9.3. a licence to use the Device on the GuardianPlus Safepoint plan (which is automatically assigned to the Device and cannot be unallocated from the device).
2.10. Please note that SIM-based Devices process geolocation data when an alarm is raised. Please see the SIM-based Device section in the Safepoint Privacy Notice at https://www.safepointapp.com/privacy-policy.
2.11. Non-Disassembly and Restricted Use: You acknowledge and agree that you shall not, under any circumstances, disassemble, tamper with, or modify the Device in any manner. Additionally, you shall not remove, replace, or alter the SIM card installed within the Device, nor shall you use the Device or the SIM card for any purpose other than that which has been explicitly authorised and intended for the operation of this Device as per the terms of this agreement. Any violation of this clause may result in the immediate termination of this Agreement and may subject you to applicable legal and financial penalties.
3. SIM Subscriptions
3.1. PLEASE NOTE: each Device contains a SIM card and additional subscription charges apply to enable the Device to have connectivity to the internet and telephone network. Device SIM connectivity subscriptions (“SIM Subscription”) are an essential requirement for the Device to operate, so please bear this in mind before purchasing a Device. Safepoint aims to make available a range of SIM card suppliers, so please notify us if you have specific preferences based on the connectivity and data coverage in your local area. You are solely responsible for checking the applicable connectivity and data coverage in your local area and we will not have any liability to you in the event that the SIM is unable to connect to the network due to connectivity issues.
3.2. Please note that we do not have any obligation to provide you with Internet or mobile connectivity services or wireless services, but we may make available third party SIM Subscriptions from time to time. Additional terms may apply in relation to the use of such third party SIM Subscriptions and additional charges may apply, which we do not control.
3.3. SIM Subscriptions for a Device can be purchased by you on the Website on a monthly, 12 month, 24 month or 36 month plan (each a “Subscription Period”). At the end of each Subscription Period, the SIM Subscription will automatically renew and you will therefore need to notify us at least 60 days in advance of the end of the Subscription Period (“Notice Period”) if you wish to renew the Subscription Period or cancel the SIM Subscription. If you:
3.3.1. provide us with notice of cancellation, your Subscription will automatically terminate at the end of the Subscription Period;
3.3.2. provide us with notice of renewal, your Subscription will automatically renew for a period equal to the previous Subscription Period (or such other period agreed with us in writing); or
3.3.3. fail to provide us with notice of renewal or cancellation, we will automatically extend the Subscription Period for successive one-month periods (each a “Renewal Period”) unless and until either party provides the other party with at least one month’s written notice of termination, which will take effect at the end of the next applicable Renewal Period. At the start of each Renewal Period, the applicable fees will be adjusted to reflect the one month rolling term and the fees may be subject to increase in accordance with clause 3.5.
3.4. PLEASE NOTE: If you do not renew the Subscription Period, but later wish to continue with the Subscription, you will be required to purchase a new Device or return your existing Device to us for reactivation. Any returns are at your sole cost and postage must be arranged by you. Reactivation fees are £45 plus VAT per Device.
3.5. We reserve the right to increase the SIM Subscription Fees from time to time upon providing you with notice. Such SIM Subscription Fees will typically apply at the end of each Subscription Period and/or Renewal Period, but fee increases may apply annually in line with the Retail Price Index (RPI) & Customer Price Index (CPI) on 1 April each year (or monthly at the start of each Renewal Period) in accordance with the applicable mobile network costs.
3.6. The SIM Subscription fees are calculated on the basis that your use of the Device will be ‘fair use’, meaning a maximum of 100MB, 500 minutes and 200 SMS per month (“Fair Use Criteria”). In the event that you exceed the Fair Use Criteria, we reserve the right to charge you an “Overage Fee” in accordance with our then current rates (available on request).
3.7. You agree to set-up and maintain a direct debit payment with us for the full duration of each Subscription Period.
3.8. In the event that you cancel the direct debit (required under clause 3.7), the full amount of the fees up to the end of the applicable Subscription Period will immediately become due and payable.
3.9. In the event that you default on the payment of the SIM Subscription fees for any reason, without prejudice to any other rights and remedies that we may have:
3.9.1. we may charge you interest, which shall accrue on any outstanding sums from the due date for payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment;
3.9.2. we may, without liability to you, suspend and disable the SIM Subscription and Safepoint shall be under no obligation to provide any or all of the Services while any fees remain unpaid; and/or
3.9.3. we may charge you for any reasonable debt recovery costs and expenses that we incur.
3.10. For the avoidance of doubt, if your Subscription Period expires, you are not required to return any Device to us.
4. Warranties
4.1. Subject to the terms of the ‘Product Information and Warranty’ provisions in the Terms, each Device benefits from a warranty that it will not be faulty (provided that you have not caused a fault to occur) for a period of 12 months from the date that you receive the Device (“Warranty Period”). In the event that a Device is found to be faulty within the Warranty Period, you will be entitled to a repair or replacement of the Device (at our sole discretion).
4.2. Where a Device is found to not be faulty, or if a Device suffers a fault outside of the Warranty Period, we reserve the right to charge you a set-up fee on any replacement Device in accordance with our then current rates.
4.3. Exclusion of Loss Coverage: This warranty does not cover any loss of the Device, including but not limited to loss due to theft, misplacement, or any other form of disappearance.
5. Device Connectivity Usage Terms
5.1. You acknowledge that the SIM Subscriptions utilise a system operator network, which is operated under licence (the “System”).
5.2. You acknowledge and agree that the Services depend on the availability of the Systems, which may from time to time, by their very nature, be adversely affected by physical features, atmospheric conditions, and other causes of interference may fail or require maintenance without notice.
5.3. You hereby agree:
5.3.1. not to use or permit the use of the Device for any unlawful, immoral or improper purpose or any purpose not recommended by the us, any equipment manufacturer or any system operator;
5.3.2. to comply with any reasonable instructions issued by us relating to the Device;
5.3.3. not to reverse, or permit anyone else to reverse, the charges on any telephone call;
5.3.4. not to act, or omit to act, in any way which may injure or damage any persons, property or the Device or cause the quality of the Service to be impaired.
5.3.5. not to directly or indirectly be involved, or knowingly, recklessly or negligently permit any other person to be involved, in any fraud, illegal or immoral activity and shall notify us immediately upon becoming aware of any such activity.
5.4. Should we incur additional claims, damages, losses (including loss of profit, other economic loss or legal fees) due to a breach of this Addendum or the Terms, you may be liable for these. You agree, on demand, to indemnify (reimburse) Safepoint and our group companies against all losses, costs and liabilities and all expenses, including reasonable legal or other professional expenses, suffered or incurred by Safepoint and/or our group companies arising out of or in connection with any claims or fines arising from a breach of this Addendum or the Terms.
5.5. You must promptly advise us, by phone and in writing in the event of loss or theft of a Device and/or a SIM Card. We will then use commercially reasonable efforts to disable the SIM Card.
5.6. We may, from time to time, without notice or liability on our part (notwithstanding the foregoing provisions of this clause and at our absolute discretion), suspend or disconnect the Service in any of the following circumstances:
5.6.1. if you fail to comply with any of the terms contained in this Addendum, the Terms or the Safepoint End User Licence Agreement;
5.6.2. if you do, or allow to be done, anything which in our reasonable opinion may have the effect of jeopardising the operation of the Services; or
5.6.3. if you permit the use of the Services or use the Services for illegal purposes, we, without any liability whatsoever, reserve the right at our absolute discretion to immediately suspend the Services. In such a case, you will be charged during the month in which such suspension of Service takes place at the contract rates, with no bundled minutes being applied during that month. For the remainder of the Subscription Period, you will be liable for the tariff initially agreed at full retail price without discount; or
5.6.4. if we are unable, for whatever reason, to provide the Services or if we are required to terminate this Agreement by a competent regulatory authority and/or system operator; or
5.6.5. if you exceed the credit limits set.
5.7. Termination, suspension, disconnection or barring under clause 5.6 shall be without prejudice to our rights accrued up to and beyond the date of termination, suspension, disconnection or barring.
6. General
6.1. Without limitation, we may:
6.1.1. amend the terms of this Addendum, in accordance with clause 11.1 of the Safepoint e-Commerce Terms & Conditions;
6.1.2. terminate, suspend or discontinue the Services (or any part of the Services) in accordance with the terms of this Addendum and/or Terms; and
6.1.3. in the event of any claims or disputes arising under this Addendum, our liability is limited in accordance with the Terms.
6.2. If you have any issues with a Device, please contact support@safepointapp.com.
6.3. This Addendum is governed by English law and the parties irrevocably submit to the exclusive jurisdiction of the English courts.