Case Study: The Bridge (East Midlands)
Introduction
The Bridge (East Midlands) is a charitable organisation devoted to tackling homelessness and housing insecurity across Leicester, Leicestershire, and Rutland. With a legacy of over 30 years, The Bridge has become a cornerstone of community support, offering a range of services, including housing advice, support for vulnerable individuals, and homelessness prevention initiatives. Their dedication to creating safe and stable environments extends not just to the people they help but also to their own staff.
Challenge
The Bridge’s team frequently works in high-pressure situations, interacting with vulnerable or at-risk individuals. This often involves lone working, whether during home visits, street outreach, or while assisting individuals in crisis. These scenarios posed significant safety concerns, requiring a solution that would allow employees to focus on their mission without worrying about their own well-being.
Solution
Safepoint’s lone worker protection app provided The Bridge with a robust solution tailored to their needs. Using features such as timed check-ins and real-time GPS tracking, staff can stay connected and always protected. The Bridge also benefits from Safepoint's 24/7 ADT monitoring, ensuring immediate assistance in any emergency. This proactive safety system not only reassures team members but also demonstrates The Bridge’s commitment to their welfare.
Results
Since adopting Safepoint, The Bridge has transformed how its team approaches lone working. Employees report feeling more confident and secure, knowing they are never truly 'alone' in the field. The Safepoint system has proven invaluable in de-escalating potential issues through swift alarm response and regular check-ins. The peace of mind it provides has become a vital part of The Bridge’s operations.
“Safepoint has given our staff the confidence to engage with vulnerable individuals, knowing that they have immediate support at their fingertips.”
Feedback
Penny Taylor, Business and Executive Administrator at The Bridge, shared her experience: “We regularly deal with Nicole in the Customer Service Team, and she is always quick to respond and very helpful. Safepoint has given our staff the confidence to engage with vulnerable individuals, knowing they have immediate support at their fingertips.”
